TROUBLESHOOTING TIPS IF YOUR EXPERIENCING BUFFERING
** IF YOUR USING MORE TVS THEN YOUR ALLOTED , THIS WILL GUARANTEE LAGGING- PLEASE ADD MORE CONNECTIONS TO YOUR ACCOUNT FOR BETTER STREAMING**
If using a VPN and are having buffering issues, TURN VPN OFF. Only use VPNs when needed.
#1 APP DOESN'T OPEN. IF YOUR HAVING ISSUES WITH THE TEKIPTV APP NOT OPENING, RESTART YOUR FIRESTICK.
#2 ADDING A VPN IS HELPFUL BUT IS NOT NECESSARY.
A VPN COULD BE HELPFUL WHEN CONSTANT BUFFERING OCCURS.
VPN TIPS: WE RECOMMEND USING SURFSHARK APP BUT ANY VPN APP SHOULD WORK. WHEN CHOOSING A VPN CITY, AVOID ANY CITY IN YOUR STATE.
-IF YOU SUDDENDLY EXPERIENCE BUFFERING ON ALL CHANNELS OR IF THE APP DOESNT LOAD WHILE USING A VPN( CHANGE YOUR VPN LOCATION OR TRY TURNING OFF YOUR VPN)
#3 LAGGING WITH A PREVIOUS WATCHED MOVIE OR TV SERIES - GO INTO YOUR FIRESTICK SETTINGS, THEN APPLICATIONS, SELECT MANAGE APPS, SELECT YOUR TEKIPTV APP THEN CLEAR THE CACHE.
#4 CONSTANT PAUSING DURING ALL LIVE CHANNELS ON ALL DEVICES- IF YOU SWITCH FROM MORE DEVICES THAN YOUR ALLOTTED CONNECTIONS. EXAMPLE: IF YOU HAVE 4 DEVICES BUT PAY FOR 3 CONNECTIONS.THIS IS NORMALLY CAUSED BY ONE OF YOUR FIRESTICKS LOCKING UP THE ACCOUNT. THERE HAS BEEN CASES THAT YOUR FIRESTICK DID NOT RELEASE THE LIVE STREAM AFTER YOU HAVE TURNED IT OFF, WHICH CAUSES ALL YOUR DEVICES TO LAG. TO FIX, JUST RESTART ALL YOUR FIRESTICKS AND THAT SHOULD TAKE CARE OR THAT PROBLEM.
A PREVENTION -Make Sure You Are Selecting The Right Package That Matches Your TVs Amount
#5: MAKE SURE YOU ARE USING A FIRESTICK FROM 2021 OR NEWER
(FIRESTICK 4K OR MAX IS HIGHLY RECOMMENDED FOR MAXIMUM VIEWING)
#6 IF ALL YOUR DEVICES AND LAGGING. AND STEPS 1-4 DIDNT WORK TRY REBOOTING YOUR MODEM, THEN ROUTER, THEN YOUR DEVICE. THIS WILL GIVE A FRESH IP STREAM.
PROBLEMS WITH SPECIFIC LIVE CHANNELS
There are times a specific channel/movie/series is causing issues.
-On firesticks, you can try clearing the cache on the app, then try again.
-Some channels may have duplicate stations. These are made to give us time to correct issues, please check in the search tab to see if there is backup channel. It may be labeled backup or sd/hd
-It is possible some channels just may not work, You may email us with the problem you are having with a channel, and we will contact our technical support team to look into issue.
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